Digital Accessibility

Accessibility Statement

Our organization is committed to making its services accessible, in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, we implement the following strategy and actions:

– Multi-year accessibility plan
– Action plan

This accessibility statement applies to Sos Parts https://www.sos-parts.com/

Compliance Status

Sos Parts is partially compliant with RGAA 4.1.

Test Results

The compliance audit, carried out as a self-assessment, shows that 81% of the criteria are met.

Non-accessible Content

The content listed below is not accessible for the following reasons.

Non-compliance

Despite our best efforts, some content may still be inaccessible.
Below is a list of known limitations and potential solutions:

Product page: user comments – some comments may be difficult to access, and we cannot guarantee the quality of all contributions. If you encounter an issue, please use the contact form to notify us.
All pages: navigation via tabbing is not fully functional.
Header: insufficient contrast in the 3-zone search module.
Homepage: brand logos lack accessible names.
2.2 – Frame titles are not relevant.
10.7 – Focus not visible on certain elements.
10.13 – Additional content (menus, tooltips, etc.) not controllable via keyboard or hover.
12.8 – Inconsistent tab order.
12.10 – Keyboard shortcuts not controllable.
12.11 – Additional content not reachable via keyboard.
11.6 – Field groupings without legends.
2.1 – Missing frame titles.
13.6 – Inadequate alternatives for cryptic content (ASCII art, emojis, etc.).
3.2 – Insufficient color contrast (text vs background).
Header: missing labels on “My Account” and “Orders” links.
Header: the “Search for a part” form lacks an accessible name.
3-zone search module (white on green): insufficient contrast in titles and fields.
Device type and part type pages: insufficient contrast in product blocks (stock status, delivery date, “ADD” button).
Product detail page: the link name for the “video troubleshooting” image is not accessible.
Contact page: insufficient contrast on various elements (“Send request,” “Contact request,” etc.).

Exemptions for Disproportionate Burden

Videos do not include audio descriptions but do include subtitles in almost all cases.

Content Not Subject to Accessibility Requirements

Downloadable documents containing exploded views of appliances are not subject to accessibility requirements.

Preparation of This Accessibility Statement

This statement was prepared on June 11, 2025.

Technologies Used

The accessibility of Sos Parts relies on the following technologies:

HTML
WAI-ARIA
CSS
JavaScript
PHP

User Agents, Assistive Technologies, and Tools Used to Test Accessibility

The web pages were tested using the following operating systems and browsers:

Google Chrome
Safari
Firefox
Internet Explorer
Android
iOS

Tools Used During the Evaluation

Contrast Finder
Web Developer extension
Tanaguru module
Chrome DevTools

Pages Tested for Accessibility Compliance

Homepage
Washing machine spare parts (appliance type)
Drum paddle for washing machine (part type)
Product detail page
Diagnostic help
Contact
Legal notice
Terms and conditions of sale
Cart
Sign-up / Login

Improvements and Contact

If you are unable to access any content or service, you can contact the Sos Parts team to be directed to an accessible alternative or to obtain the content in another format.

Contact form: Contact us

We aim to respond within 5 working days.

Enforcement Procedure

This procedure should be used in the following case:
You have reported an accessibility issue preventing you from accessing a content or service, and you did not receive a satisfactory response.

You can:

Send a message to the Defender of Rights (Défenseur des droits)
Contact the local delegate of the Defender of Rights in your region
Send a letter by post (free of charge, no stamp required):
Défenseur des droits – Libre réponse 71120 – 75342 Paris CEDEX 07