Your Iron Is Not Working Properly
The soleplate on your steam iron has failed, preventing you from ironing your laundry. We will help you find the solution by listing the possible causes behind this problem.
THE POTENTIAL CAUSES FOR THIS FAULT:
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The soleplate has limescale
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The adjustable thermostat is defective
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The control thermostat switches on too soon
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The steam iron's power cord has broken
WARNING
Before you do anything to your appliance, make sure you disconnect it from the power supply.
There is a risk of electric shock.
Wear suitable protective gloves if you need to dismantle anything.
There is a risk of getting cut or injured.
The soleplate has limescale
The soleplate is the part which is in direct contact with your laundry. This soleplate has a specific resistance value to enable it to work properly. If the soleplate is covered in limescale or is defective, the steam may be released, but the soleplate will not work or won't give out enough heat. Descale the soleplate by letting it soak for a few hours in a water and white vinegar solution. If descaling it doesn't work, you may need to consider replacing this part.
The adjustable thermostat is defective
The adjustable thermostat enables you to set the temperature at the appropriate level for the clothes you want to iron. If the thermostat is faulty, your steam iron's soleplate won't work. Carefully check that, when you turn the thermostat one way and then the opposite way, you hear a "click" which indicates that the thermostat is turning on or off. If you don't hear anything, you will probably need to replace it.
The control thermostat switches on too soon
Your iron's safety thermostats regulate the temperature of your iron to prevent it overheating. It may be the case that the safety thermostat switches on too quickly due to excess limescale on the soleplate. We advise you to descale it. If the issue persists, replace the safety thermostat.
The steam iron's power cord has broken
Your steam iron's cord has several electrical wires and a tube for water. With use and over time, the power cord can end up breaking, meaning that electric current cannot reach the iron. If this is the case, your steam iron will no longer heat up. You must then replace the cord.